Utility Service
General Information
Water meters are read around the 20th of each month. Bills are mailed out around the 1st and are due on the 20th of each month.

Utility Emergencies
For utility emergencies please call 246-1400.

Residential Service Fees
Minimum monthly water charge
Meter size
effective March 2018
includes 0 gallons
5/8 or 3/4 inch
1 inch
1 1/2 inch
Volumetric water charge
for usage above 0 gallons
Gallons Used
Per 1,000 Gal
0 to 2,000
2,001 to 6,000
6,001 to 10,000
10,000 to 15,000
Over 15,000

Minimum monthly sewer charge
Meter size
first 0 gallons water usage
5/8 or 3/4 inch
1 inch or greater

Volumetric sewer charge
for water usage above 0 gallons during winter averaging period
Gallons Used
Per 1,000 Gal
0 to 2,000
2,001 to 6,000
over 6,000

Winter Averaging
The monthly average volumetric sewer charge is based upon your average gallons of water usage during the winter averaging period, which includes the months of December, January and February.

Security Deposit
For accounts established after November 10, 2008 a refundable security deposit of $150 (for property owners) or $300 (for renters) is required to set up service. If service is terminated the total deposit will increase to $250 (for owners) or $300 (for renters) even if no deposit was originally required. No interest shall be paid on any deposit.

Late Payment
A late payment charge of $20.00 or 25% of the unpaid balance, whichever is greater, will be due for any bill that is not paid on or before the due date. For any bill past due 30 days or more interest of 10% per annum will be added until the bill is paid in full.

If your residential utility service is terminated for non-payment you must pay a $70 reconnection fee and additional security deposit up to the maximum before service will be restored.

Returned Checks
The District charges a $25.00 penalty fee for any returned check. If your check is dishonored your account will be subject to all applicable late penalties and possible disconnection for non-payment.

Establishing Service
Contact the offices of the District's Operator for information on how and where to apply for service.

Prior to receiving residential service you will be required to complete the Service Agreement and pay a $25 administrative fee.

Payment Address
Mail payments to:

P.O. Box 4901
Houston, Texas 77210

Commercial Customers
Contact the offices of the District's Operator for information.

Builders and Developers
Contact the offices of the District's Operator for information.

Rate Order
Download the District's complete Rate Order for further information.
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